Shipping & Returns

Shipping
a la Crate ships across the USA, Canada, and many select international destinations.

Domestic Shipping: Expedited via USPS & FedEx Services. We offer several tiers of choices for your convenience.
Map: FedEx Ground Transit Times

International Shipping: Shipped via United States Postal Service. Tracking may not be provided with this service. The purchaser is responsible for any applicable Customs or Duty fees.

a la Crate is not responsible for inaccurate shipping addresses supplied by the customer. Any shipping dates or times provided are approximate. Conditions may arise which prevent compliance of delivery schedules.

Non-delivered packages must be reported within 14 days of the purchase date.

Most orders shipped within 24 hours*

Returns
a la Crate is committed to customer satisfaction.

Incorrectly sent items will be replaced by a la Crate, including all shipping fees, if reported within 15 days of receipt. Items must be returned in same condition as received with all product packaging. Returns that are missing packaging will be subject to a repackaging fee. Restocking fees may apply and will be assessed accordingly.

All products are covered by the manufacturer's warranty against defects. Due to certain manufacturers' return polices, you will be required to contact those manufacturers directly to repair, replace or return your products.

No returns will be accepted without a Return Authorization (RA) Number. With manufacturer's allowance, a Return Authorization Number may be requested 30 days from the invoice date. After 30 days from your invoice date, you will be required to contact the manufacturers directly to repair, replace or return their products.

All products must be received by our Returns Processing Center within 10 days of receiving a Return Authorization Number. Items received after 10 days will be refused. All RA Numbers must be referenced on the shipping label. All items must be returned with original packaging, including all warranty cards, manuals, cables, accessories, components, etc.

Replacement product orders will not be shipped until the original item is received and inspected. Once the item has been confirmed defective, the replacement will be shipped. If the defective item is being returned for credit, the credit will not be issued until the item has been inspected and confirmed defective.

Shipping and handling charges are not refundable. The customer is responsible for shipping charges and insurance on all return shipments. Any deviation from the return process outlined above will result in a delay of your refund, an additional restocking fee, and possibly a refusal of your return.

*Applies to business days M-F Some exceptions may apply.
Any questions on our Return Policy? Please contact us: